Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
What materials are used in Missoma jewelry?
Our jewelry is primarily handcrafted using recycled 18ct gold vermeil, recycled 18ct gold plating, and recycled sterling silver, featuring responsibly sourced gemstones and pearls.
How should I care for my jewelry to ensure it lasts?
To maintain your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch and gently clean it with a soft, lint-free cloth after wearing.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Standard and express shipping options are available at checkout, with duties and taxes calculated based on your destination.
What is your return policy?
We offer a 60-day return window for most items, provided they are in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons unless faulty.
Does my jewelry come with a warranty?
Every Missoma piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects or plating issues under normal wear.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey to your door.